Multi-Family High Efficiency Toilet Retrofit

Get Up to $75 Per Water-Saving Toilet

Townhomes, condos, apartments can save water — and money — by replacing old toilets with high efficiency toilets. With rebates up to $75 per toilet, much of the cost of the new toilet is covered.

What do I need?

  • A photograph of the date stamp in the tank of the old toilet you wish to replace. Toilets must have been manufactured in 1993 or earlier.
  • A purchase receipt.
  • A copy of your utility bill.

See detailed general and documentation requirements below.

How does it work?

If you have toilets in your residence that use 3.5 gallons or more per flush and were manufactured before 1993, it’s time for an upgrade. Tampa Bay Water Wise is offering rebates to customers who replace their existing toilets with high efficiency EPA WaterSense certified toilets. These toilets use only 1.28 gallons per flush or less, resulting in a significantly less water usage!

What are the benefits?

Toilets account for roughly 30% of a home’s indoor water use, according to the U.S. Environmental Protection Agency (EPA). Replacing an older toilet with a high-efficiency model can provide water and money savings.

  • The rebate up to $75 will cover much of the cost.
  • Reduced water usage can lower your water bill.
  • Products that earn the WaterSense label are independently certified to ensure they meet water efficiency and quality performance standards.

General Requirements

  • You must be an existing potable water utility customer of the city of Tampa, city of St. Petersburg, city of New Port Richey, Pinellas County, Pasco County or Hillsborough County.
  • The toilet replaced must use 3.5 gallons per flush or more. Toilets that were manufactured in 1993 or earlier are eligible. To check the date of manufacture, please refer to the Frequently Asked Questions below.
  • Eligible multi-family living units – such as apartments, townhomes, and condos – must have been built in 1994 or earlier.
  • Applications must be submitted within 90 days of purchase.
  • To qualify for a rebate, all installed toilets must be listed on the EPA WaterSense eligibility list, which is available online at
  • If 50 or more toilets are going to be replaced, you must schedule a free pre-installation inspection to ensure full qualification. If 20 or more toilets will be replaced, you may choose to schedule a free pre-installation inspection to ensure full qualification. See Documentation Requirements more information.
  • Applicant agrees to Customer Agreement (see below)

Documentation Requirements

  • A photograph of each old toilet you wish to replace—clearly showing the year of manufacture or the gallons per flush (gpf)—is required. The number of photos you need to submit is outlined in the chart below. If you are replacing 50 or more toilets you need to call (727) 791-2323 for a required and free pre-installation inspection.

    # of Toilets Replaced  # Photos required
     1-10  One photo per toilet, up to 10 photos
     11-49  10 photos
     50 or more  Please contact a Tampa Bay Water Wise representative to schedule a pre-installation inspection at (727) 791-2323.

    As an alternative, or if you are unable to provide the photographs, you may have both your old and newly installed toilets inspected. The number of old toilets you have to keep is the same as the number of photos you would have submitted. The old toilets will be inspected at the same time as your newly installed toilets. After a successful inspection, a rebate will be issued if all terms of the rebate are met.
  • A purchase receipt is required, indicating the brand, model number, itemized costs, number of units purchased, payment indication, purchase date and install date (if applicable).
  • A copy of the utility bill. If you do not directly pay your own water bill (for example if your home is located in an HOA or apartment building) you will need to provide a copy of the water bill for the complex, or the billing address and account number as it appears on the water utility bill. If you are having trouble obtaining the utility bill, please call 888-491-0033.
  • If rebate is payable to an authorized representative of the owner, a completed and signed general release form is required. You may download a general release form here.

Frequently Asked Questions

How do I determine the date of manufacture for my existing toilet?

Remove the lid from the top of the tank. Look closely just above the water line for the toilet’s manufacture date, or look on the lid. You may need to use a flashlight. The date may be an ink stamp, or imprint or etching in the wall. If the date is 1993 or earlier, this toilet will qualify for a rebate. If there is no clear date stamp, take a photo of the numbers and letters that are stamped inside the tank and lid, and take a photo of the entire toilet.

Toilets manufactured in 1994 or later typically – which are not eligible – usually also have an ink stamp stating “1.6 gpf” on the toilet bowl., where the bowl lid attaches. A 1.6 gpf (gallons per flush) toilet is not eligible for the rebate.

I am replacing more than 20 toilets, how can I arrange for Tampa Bay Water Wise to assess the multi-family property to ensure all of the units qualify?

If more than 20 toilets will be rebated, and you are concerned about eligibility prior to purchase, you may contact a qualified representative of Tampa Bay Water Wise to assess the eligibility of the property at (727) 791-2323.

Who is eligible to receive multi-family rebates?

Only property owners listed in the county assessor’s records are eligible to receive rebates, unless the property owner elects to assign the rebate to an authorized representative or third party by using the general release form here. Since property records and listings may vary, the program will allow rebate checks to be written to property owners or their authorized representatives when sufficient documentation is provided.

Customer Agreement

View Agreement

  • Applicant must be an existing potable water utility customer of the city of Tampa, city of St. Petersburg, city of New Port Richey, Pinellas County, Pasco County or Hillsborough County.
  • Tampa Bay Water Wise reserves the right to verify the purchase and installation of the toilet(s) through a post-installation inspection. If the rebate inspector is unable to conduct a scheduled inspection to verify purchase and/or installation, the rebate check may not be issued.
  • Applicant must allow Tampa Bay Water Wise or its third-party inspector access to review the completed installation for up to two (2) years after a rebate check has been paid in order to evaluate the effectiveness of the program.
  • Tampa Bay Water Wise reserves the right to inspect all rebate submissions to determine eligibility. Fraudulent requests for rebates or duplicate submissions will be denied. Any paid rebates will be subject to repayment to Tampa Bay Water Wise if fraudulent activity is determined.
  • Applications submitted with missing or incomplete information will be subject to processing delays and/or denial of the rebate request.
  • Complete rebate applications submitted may take up to 30 days to be processed, approved, and have rebate checks sent out. Rebate approval is at the sole discretion of Tampa Bay Water Wise, and submission of a rebate application does not guarantee rebate approval.
  • In order to receive a rebate, applicants must fulfill application requirements, meet rebate criteria, and accept the customer agreement.
  • Rebate(s) will be issued as a check made payable to the account holder or property owner. Checks will not be issued to third parties or contractors, unless designated by the property owner with a general release form here.
  • The rebate issued cannot exceed the purchase price of the installed product.
  • Rebates are offered on new products only. Used or refurbished items are not eligible for a rebate.
  • All products must be owned by the customer. Rented or leased products are not eligible for a rebate.
  • New construction projects are not eligible.
  • Purchases must be made on or after March 1, 2020, with applications submitted within 90 days of purchase.

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